Clear rules designed to protect our customers, our platform and the reliable delivery of GrowHosting services.
Hosting, domains and related services are provided according to the plan selected at checkout.
Prices, billing cycles, renewal dates and applicable fees are shown before payment.
Customers must keep accounts secure and use services lawfully without harming others.
These terms apply to the GrowHosting website, client area, hosting plans, domain services and related products. “GrowHosting”, “we”, “our” and “us” refer to the service provider; “client”, “you” and “your” refer to the account holder or authorised user.
If you use a service on behalf of an organisation, you confirm that you are authorised to accept these terms for that organisation.
Charges follow the price, currency and billing cycle displayed in your order. Recurring services generate renewal invoices before their due date. You are responsible for paying invoices on time and keeping your payment information current.
Late, reversed or failed payments may result in reminders, fees where configured, suspension or termination. Taxes, registry fees and third-party charges may apply where indicated.
You may not use GrowHosting services for unlawful, fraudulent, abusive or harmful activity. Prohibited use includes malware, phishing, spam, unauthorised access, intellectual-property infringement, illegal content, resource abuse and activity that threatens the security or availability of our systems or other users.
You remain responsible for your website content, applications, backups and users. We may investigate credible abuse reports and take proportionate protective action.
We work to provide reliable services, but maintenance, network events, third-party failures and circumstances outside our reasonable control may affect availability. Features and resource limits follow the plan description and may be updated to preserve security or service quality.
You should maintain independent backups of important data. GrowHosting security measures do not replace your responsibility to update applications, use strong credentials and restrict access appropriately.
Domain registration, transfer and renewal depend on registry rules, availability and accurate registrant information. A successful order does not guarantee registration until the registry confirms it. Clients are responsible for renewing domains before expiry.
Some services use registrars, payment providers, control panels or infrastructure partners whose applicable terms may also govern their component of the service.
We may suspend or restrict a service for non-payment, security risk, abusive use, legal requirements or a serious breach of these terms. Where reasonably possible, we will provide notice and an opportunity to resolve the issue.
Cancellation requests must be submitted through the client area. Termination can permanently remove service data; you should retrieve any required backup before the effective termination date.
Services are provided with reasonable care and skill, subject to applicable law. To the maximum extent permitted by law, GrowHosting is not liable for indirect, incidental or consequential loss, loss of profits, loss of data, or interruption caused by events outside our reasonable control.
Nothing in these terms excludes rights or liabilities that cannot legally be excluded.
We may update these terms to reflect legal, security, operational or service changes. The updated date will appear at the top of this page. Material changes may also be communicated through the website, client area or email.
Questions about these terms can be sent securely through our support system.
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